Nondiscrimination Notice

Nascentia Health complies with Federal civil rights laws. Nascentia Health care does not exclude people or treat them differently because of race, color, national origin, disability, age or sex.

Nascentia Health provides the following:

• Aids and services to people with disabilities to help communicate with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Language services to people whose first language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, call Nascentia Health at 1-888-477-4663 (TTY 711)

If you believe that Nascentia Health has not given you these services or treated you differently because of race, color, national origin, age, disability, or sex, you can file a grievance with Nascentia Health by:

• Phone: 1-888-4663 (TTY users should call: 711)
• Fax: 315-870-7788
• Mail:
  Nascentia Health
  Attn: Corporate Compliance
  1050 West Genesee Street
  Syracuse, NY 13204
• Fill out a complaint online – https://nascentiahealth.org/managed-long-term-care/non-discrimination-notice/complaint-form/

You can also file a civil rights complaint with the U.S. Department of Health and Human services, Office for Civil Rights by:

• Web: Office for Civil rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
• Mail:
  U.S. Department of Health and Human Services
  200 Independence Avenue SW., Room 509F, HHH Building
  Washington, DC 20201
  Complaint forms available at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html
• Phone: 1-800-868-1019 (TTY/TDD 800-537-7697)